Delivery & Returns
Orders placed before 2pm Monday to Friday, are dispatched the same day.
Christmas and New Year Dispatches
Orders for delivery in time for Christmas must be made by 2pm on 23rd December, orders placed after 2pm on 23rd December will not be dispatched until 4th January.
UK Delivery (Zone 1 including the Channel Islands and the Isle of Man)
Orders are shipped by DHL on a next working day service. A signature will be require for all orders.
Postage & Packaging Rates:
Orders below £99 – £5.00
Orders at £99 or above – Free
Orders can be shipped to over 200 countries & territories by DHL Express Worldwide. While we will endeavour to assist with any customs related issues, the customs clearance and any costs involved are the responsibility of the importer.
Postage & Packaging Rates:
Zone 2 – £12.50
Europe – Belgium, Spain, Luxembourg & Monaco
Zone 3 – £20.00
Europe – Corsica, Faroe Islands, Greece & Portugal
Zone 4 – £45.00
Europe – Albania, Austria, Belarus, Canary Islands, Croatia, Cyprus, Gibraltar, Kosovo, Macedonia, Moldova, Montenegro, San Marino, Slovakia, Switzerland & Ukraine
Zone 5 – £55.00
Europe – Rest of Europe
Zone 6 – £40.00
Asia – Brunei, Hong Kong, Indonesia, Korea (Rep of), Laos, Macau, Myanmar, Taiwan, Thailand & Vietnam
Zone 7 – £50.00
World – Argentina, Bahrain, Bangladesh, Barbados, Bermuda, Brazil, Chile, Egypt, India, Israel, Jordan, Kenya, Kuwait, Mexico, Nigeria, Oman, Pakistan, Qatar, Saudi Arabia, Sri Lanka & United Arab Emirates
Zone 8 – £80.00
World – Rest of the World
Countries with Official Retailers
For countries and territories where SBD Apparel has a retailer, it will be most cost effective for customers to order from their local retailer. Orders received from customers who have a local retailer, will be given the option to be re-directed to that retailer or to submit the order as an enquiry to SBD Apparel.
Official Retailers – Algeria, Australia, Brunei, Bulgaria, Canada, China, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Japan, Kazakhstan, Lithuania, Malaysia, Nauru, Netherlands, New Zealand, Norway, Philippines, Poland, Russia, Singapore, Serbia, Slovenia, South Africa, Spain, Sweden & US
Cancellation & Items no longer required
Orders cancelled after dispatch of the goods will be refunded only once the items are returned to us, and will be subject to a deduction for postage and packaging costs. Items must be returned within 14 days from receiving the goods. The customer will be responsible for the safe return of the goods. In all instances, goods must be returned as new, with no blemish, defect or parts missing, neither must the outer packaging show any damage or be defaced in anyway.
Items may be exchanged for a different size, provided they are returned to us within 14 days from receiving the goods. The customer will be responsible for the safe return of the goods, and an additional postage and packaging charge at the relevant rate. In all instances, goods must be returned clean and unused with no blemish, defect or parts missing.
Please note that, for hygiene reasons, socks may not be exchanged once opened.
Please feel free to contact us for assistance in selecting your correct size at email@example.com.
All SBD Apparel products undergo a stringent quality control process; we expect our products to live up to the highest standards, and guarantee our products against manufacturing defects.
If a product does not live up to your expectations, please contact us at firstname.lastname@example.org.